This document is an electronic record in terms of Information Technology Act, 2000 and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.
The Platform is owned by Friends with Dreams Private Limited, a company incorporated under the Companies Act, 2013 with its registered office at Building No55, S/F , Panchkuian Road, Connaught Place, New Delhi – 110001 and its (hereinafter referred to as "Gharobaar").
Transaction on the Platform is available only to persons who can form legally binding contracts under Indian Contract Act, 1872. Persons who are "incompetent to contract" within the meaning of the Indian Contract Act, 1872 including un-discharged insolvents etc. are not eligible to use the Platform. If you are a minor i.e. under the age of 18 years, you may use the Platform or access content on the Platform only under the supervision and prior consent/ permission of a parent or legal guardian.
As a minor if you wish to transact on the Platform, such transaction on the Platform may be made by your legal guardian or parents. Gharobaar reserves the right to terminate your membership and / or refuse to provide you with access to the Platform if it is brought to Gharobaar's notice or if it is discovered that You are under the age of 18 years and transacting on the Platform.
Your mobile phone number and/or e-mail address is treated as Your primary identifier on the Platform. It is your responsibility to ensure that Your mobile phone number and your email address is up to date on the Platform at all times. You agree to notify Us promptly if your mobile phone number or e-mail address changes by updating the same on the Platform through a onetime password verification.
You agree that Gharobaar shall not be liable or responsible for the activities or consequences of use or misuse of any information that occurs under your Account in cases, including, where You have failed to update Your revised mobile phone number and/or e-mail address on the Website Platform.
If You share or allow others to have access to Your account on the Platform (“Account”), by creating separate profiles under Your Account, or otherwise, they will be able to view and access Your Account information. You shall be solely liable and responsible for all the activities undertaken under Your Account, and any consequences therefrom.
When You use the Platform or send emails or other data, information or communication to us, You agree and understand that You are communicating with Us through electronic records and You consent to receive communications via electronic records from Us periodically and as and when required. We may communicate with you by email or by such other mode of communication, electronic or otherwise.
Platform for Transaction and Communication
The Platform is a platform that Users utilize to meet and interact with one another for their transactions. Gharobaar is not and cannot be a party to or control in any manner any transaction between the Platform's Users.
All commercial/contractual terms are offered by and agreed to between Buyers/Service Recipients and Sellers/Service Providers alone. The commercial/contractual terms include without limitation price, shipping costs, payment methods, payment terms, date, period and mode of delivery, warranties related to products and services and after sales services related to products and services. Gharobaar does not have any control or does not determine or advise or in any way involve itself in the offering or acceptance of such commercial/contractual terms between the Buyers/ Service Recipients and Sellers/Service Providers. All discounts offers (including exchange offers) are by the Seller/Brand/Service Provider and not by Gharobaar.
Placement of order by a Buyer/Service Recipient with Seller/Service Provider on the Platform is an offer to buy the product(s)/Service(s) in the order by the Buyer/Service Recipient to the Seller/Service Provider and it shall not be construed as Seller/Service Provider’s acceptance of Buyer/Service Recipient’s offer to buy the product(s)/Service(s) ordered. The Seller/Service Provider retains the right to cancel any such order placed by the Buyer/Service Recipient, at its sole discretion and the Buyer/Service Recipient shall be intimated of the same by way of an email/SMS. Any transaction price paid by Buyer/Service Recipient in case of such cancellation by Seller/Service Provider shall be refunded to the Buyer/Service Recipient. Further, the Seller may cancel an order wherein the quantities exceed the typical individual consumption. This applies both to the number of products ordered within a single order and the placing of several orders for the same product where the individual orders comprise a quantity that exceeds the typical individual consumption. What comprises a typical individual's consumption quantity limit shall be based on various factors and at the sole discretion of the Seller and may vary from individual to individual.
Gharobaar does not make any representation or Warranty as to specifics (such as quality, value, salability, etc) of the products or services proposed to be sold or offered to be sold or purchased on the Platform. Gharobaar does not implicitly or explicitly support or endorse the sale or purchase of any products or services on the Platform. Gharobaar accepts no liability for any errors or omissions, whether on behalf of itself or third parties.
Gharobaar is not responsible for any non-performance or breach of any contract entered into between Buyers/Service Recipients and Sellers/Service Providers. Gharobaar cannot and does not guarantee that the concerned Buyers/Service Recipients and/or Sellers/Service Providers will perform any transaction concluded on the Platform. Gharobaar shall not and is not required to mediate or resolve any dispute or disagreement between Buyers and Sellers.
Gharobaar does not make any representation or warranty as to the item-specifics (such as legal title, creditworthiness, identity, etc) of any of its Users. You are advised to independently verify the bona fides of any particular User that You choose to deal with on the Platform and use Your best judgment in that behalf.
Gharobaar does not at any point of time during any transaction between Buyers/ Service Recipients and Sellers/Service Providers on the Platform come into or take possession of any of the products or services offered by Seller nor does it at any point gain title to or have any rights or claims over the products or services offered by Seller to Buyer.
At no time shall Gharobaar hold any right, title or interest over the products/Services nor shall Gharobaar have any obligations or liabilities in respect of such contract entered into between Buyers/ Service Recipients and Sellers/Service Providers. Gharobaar is not responsible for unsatisfactory or delayed performance of services or damages or delays as a result of products which are out of stock, unavailable or back ordered.
The Platform is only a platform that can be utilized by Users to reach a larger base to buy and sell products or services. Gharobaar is only providing a platform for communication and it is agreed that the contract for sale of any of the products or services shall be a strictly bipartite contract between the Seller/Service Provider and the Buyer/Service Recipient.
At no time shall Gharobaar hold any right, title or interest over the products/Services nor shall Gharobaar have any obligations or liabilities in respect of such contract.
Gharobaar is not responsible for unsatisfactory or delayed performance of services or damages or delays as a result of products which are out of stock, unavailable or back ordered.
Select products/Services offered by Sellers/Service Providers may be eligible for business purchases on the Platform.
Upon Your purchase of product(s) eligible for business purchases, You may be able to avail the benefits of GST input tax credit. Accordingly, at your request, an invoice containing the GSTIN as provided by You ("Tax Invoice") shall be issued to You by the Seller(s)/Service Provider(s) selling such products/Services
GST invoice will have, inter alia, the following details printed on it: -GSTIN associated with your registered business, as provided by you
Entity name of your registered business, as provided by you
Not all products are eligible for business purchases on the Platform and the same is solely at the discretion of the Sellers. You will be able to view the eligibility of Tax Invoice on the product page on the Platform.
Purchases on the Platform must only be for end consumption. Users must not use products purchased on the Platform for any commercial, promotional, resale or further distribution purposes.
For seamless availment of input tax credit, kindly mention the delivery address as the address which is mentioned as the registered place of business as per the records of GST authority. Please note that availment of input tax credit is subject to provisions of GST Act and rules.
The delivery and billing addresses will be required to be the same, please note that input tax credit will be denied by GST authority if the delivery address and GSTIN in the GST invoice are of different states.
If GSTIN and/or business entity details are not provided by You, it will be presumed that it is a personal purchase and not a business purchase.
Gharobaar is not responsible to verify the correctness of the GSTIN and/or entity name provided by You and You shall be entirely responsible to provide the accurate details.
Gharobaar and Seller/Service Provider shall not entertain any request for any revision in the GST Invoice. Gharobaar and Seller/Service Provider shall not be liable for Your default including for reasons associated with details provided by You.
Gharobaar will not be liable in case You are not able to avail input tax credit or if input tax credit is denied to You for any reason whatsoever.
You shall be solely liable for all compliances required under applicable laws.
You agree to indemnify and hold Gharobaar and Seller harmless from all losses, claims, costs, expenses, suits, proceedings, or any other liability including any third-party claims (including any penalties imposed by governmental authorities) arising out of or in connection with (1) the GSTIN and/or entity name provided by you or the input tax credit claimed by you or your use or misuse of the GST Invoice and (2) your non-compliance with the applicable laws or (3) your use or misuse of any third-party’s details including GSTIN.
Gharobaar has the right to not allow business purchases on the Platform to You if a fraudulent activity is identified.
Seller/Service Provider reserves the right to not issue Tax Invoice or issue a credit note against an already issued Tax Invoice to cancel the transaction, if any fraudulent activity is identified
You shall independently agree upon the manner and terms and conditions of delivery, payment, insurance etc. with the seller(s) that You transact with.
Disclaimer: Pricing on any product(s)/Service(s) as is reflected on the Platform may due to some technical issue, typographical error or product information published by Seller/Service Provider may be incorrectly reflected and in such an event Seller/Service Provider may cancel such your order(s).
You release and indemnify Gharobaar and/or any of its officers and representatives from any cost, damage, liability or other consequence of any of the actions of the Users of the Platform and specifically waive any claims that you may have in this behalf under any applicable law. Notwithstanding its reasonable efforts in that behalf, Gharobaar cannot take responsibility or control the information provided by other Users which is made available on the Platform. You may find other User's information to be offensive, harmful, inconsistent, inaccurate, or deceptive. Please use caution and practice safe trading when using the Platform.
Please note that there could be risks in dealing with underage persons or people acting under false pretence.
Membership on the Platform is free for Buyers/Service Recipients . Gharobaar does not charge any fee for browsing and buying on the Platform. Gharobaar reserves the right to change its Fee Policy from time to time. In particular, Gharobaar may at its sole discretion introduce new services and modify some or all of the existing services offered on the Platform. In such an event Gharobaar reserves the right to introduce fees for the new services offered or amend/introduce fees for existing services, as the case may be. Changes to the Fee Policy shall be posted on the Platform and such changes shall automatically become effective immediately after they are posted on the Platform. Unless otherwise stated, all fees shall be quoted in Indian Rupees. You shall be solely responsible for compliance of all applicable laws including those in India for making payments to Gharobaar.
You agree, undertake and confirm that Your use of Platform shall be strictly governed by the following binding principles:
You shall not host, display, upload, modify, publish, transmit, update or share any information which:
(a) belongs to another person and to which You does not have any right to;
(b) is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, paedophilic, libellous, invasive of another's privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever; or unlawfully threatening or unlawfully harassing including but not limited to "indecent representation of women" within the meaning of the Indecent Representation of Women (Prohibition) Act, 1986;
(c) is misleading in any way;
(d) is patently offensive to the online community, such as sexually explicit content, or content that promotes obscenity, paedophilia, racism, bigotry, hatred or physical harm of any kind against any group or individual;
(e) harasses or advocates harassment of another person;
(f) involves the transmission of "junk mail", "chain letters", or unsolicited mass mailing or "spamming";
(g) promotes illegal activities or conduct that is abusive, threatening, obscene, defamatory, or libellous.
(h) infringes upon or violates any third party's rights [including, but not limited to, intellectual property rights, rights of privacy (including without limitation unauthorized disclosure of a person's name, email address, physical address or phone number) or rights of publicity];
(i) promotes an illegal or unauthorized copy of another person's copyrighted work, such as providing pirated computer programs or links to them, providing information to circumvent manufacture-installed copy-protect devices, or providing pirated music or links to pirated music files;
(j) contains restricted or password-only access pages, or hidden pages or images (those not linked to or from another accessible page);
(k) provides material that exploits people in a sexual, violent or otherwise inappropriate manner or solicits personal information from anyone;
(l) provides instructional information about illegal activities such as making or buying illegal weapons, violating someone's privacy, or providing or creating computer viruses;
(m) contains video, photographs, or images of another person (with a minor or an adult).
(n) tries to gain unauthorized access or exceeds the scope of authorized access to the Platform or to profiles, blogs, communities, account information, bulletins, friend request, or other areas of the Platform or solicits passwords or personal identifying information for commercial or unlawful purposes from other users;
(p) solicits gambling or engages in any gambling activity which We, in Our sole discretion, believes is or could be construed as being illegal;
(q) interferes with another USER's use and enjoyment of the Platform or any other individual's User and enjoyment of similar services;
(s) harm minors in any way;
(t) infringes any patent, trademark, copyright or other proprietary rights or third party's trade secrets or rights of publicity or privacy or shall not be fraudulent or involve the sale of counterfeit or stolen products;
(u) violates any law for the time being in force;
(v) deceives or misleads the addressee/ users about the origin of such messages or communicates any information which is grossly offensive or menacing in nature;
(w) impersonate another person;
(x) contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource; or contains any trojan horses, worms, time bombs, cancelbots, easter eggs or other computer programming routines that may damage, detrimentally interfere with, diminish value of, surreptitiously intercept or expropriate any system, data or personal information;
(y) threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting any other nation.
(z) shall not be false, inaccurate or misleading;
(aa) shall not, directly or indirectly, offer, attempt to offer, trade or attempt to trade in any item, the dealing of which is prohibited or restricted in any manner under the provisions of any applicable law, rule, regulation or guideline for the time being in force.
(ab) shall not create liability for Us or cause Us to lose (in whole or in part) the services of Our internet service provider ("ISPs") or other suppliers;
You shall not use any "deep-link", "page-scrape", "robot", "spider" or other automatic device, program, algorithm or methodology, or any similar or equivalent manual process, to access, acquire, copy or monitor any portion of the Platform or any Content, or in any way reproduce or circumvent the navigational structure or presentation of the Platform or any Content, to obtain or attempt to obtain any materials, documents or information through any means not purposely made available through the Platform. We reserve Our right to bar any such activity.
You shall not attempt to gain unauthorized access to any portion or feature of the Platform, or any other systems or networks connected to the Platform or to any server, computer, network, or to any of the services offered on or through the Platform, by hacking, password "mining" or any other illegitimate means.
You shall not probe, scan or test the vulnerability of the Platform or any network connected to the Platform nor breach the security or authentication measures on the Platform or any network connected to the Platform. You may not reverse look-up, trace or seek to trace any information on any other User of or visitor to Platform, or any other customer, including any account on the Platform not owned by You, to its source, or exploit the Platform or any service or information made available or offered by or through the Platform, in any way where the purpose is to reveal any information, including but not limited to personal identification or information, other than Your own information, as provided for by the Platform.
You shall not make any negative, denigrating or defamatory statement(s) or comment(s) about Us or the brand name or domain name used by Us including the terms Gharobaar or www.Gharobaar.in, or otherwise engage in any conduct or action that might tarnish the image or reputation, of Gharobaar or sellers on platform or otherwise tarnish or dilute any Gharobaar's trade or service marks, trade name and/or goodwill associated with such trade or service marks, trade name as may be owned or used by us. You agree that You will not take any action that imposes an unreasonable or disproportionately large load on the infrastructure of the Platform or Gharobaar's systems or networks, or any systems or networks connected to Gharobaar.
You agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of the Platform or any transaction being conducted on the Platform, or with any other person's use of the Platform.
You may not forge headers or otherwise manipulate identifiers in order to disguise the origin of any message or transmittal You send to Us on or through the Platform or any service offered on or through the Platform. You may not pretend that You are, or that You represent, someone else, or impersonate any other individual or entity.
You shall at all times ensure full compliance with the applicable provisions of the Information Technology Act, 2000 and rules thereunder as applicable and as amended from time to time and also all applicable Domestic laws, rules and regulations (including the provisions of any applicable Exchange Control Laws or Regulations in Force) and International Laws, Foreign Exchange Laws, Statutes, Ordinances and Regulations (including, but not limited to Sales Tax/VAT, Income Tax, Octroi, Service Tax, Central Excise, Custom Duty, Local Levies) regarding Your use of Our service and Your listing, purchase, solicitation of offers to purchase, and sale of products or services. You shall not engage in any transaction in an item or service, which is prohibited by the provisions of any applicable law including exchange control laws or regulations for the time being in force.
From time to time, You shall be responsible for providing information relating to the products or services proposed to be sold by You. In this connection, You undertake that all such information shall be accurate in all respects. You shall not exaggerate or over emphasize the attributes of such products or services so as to mislead other Users in any manner.
You hereby represent and warrant that You have all necessary rights in and to all Content which You provide and all information it contains and that such Content shall not infringe any proprietary or other rights of third parties or contain any libellous, tortious, or otherwise unlawful information.
Your correspondence or business dealings with, or participation in promotions of, advertisers found on or through the Platform, including payment and delivery of related products or services, and any other terms, conditions, warranties or representations associated with such dealings, are solely between You and such advertiser. We shall not be responsible or liable for any loss or damage of any sort incurred as the result of any such dealings or as the result of the presence of such advertisers on the Platform.
It is possible that other users (including unauthorized users or "hackers") may post or transmit offensive or obscene materials on the Platform and that You may be involuntarily exposed to such offensive and obscene materials. It also is possible for others to obtain personal information about You due to your use of the Platform, and that the recipient may use such information to harass or injure You. We does not approve of such unauthorized uses, but by using the Platform You acknowledge and agree that We are not responsible for the use of any personal information that You publicly disclose or share with others on the Platform. Please carefully select the type of information that You publicly disclose or share with others on the Platform.
Gharobaar shall have all the rights to take necessary action and claim damages that may occur due to your involvement/participation in any way on your own or through group/s of people, intentionally or unintentionally.
If you choose to browse or transact on the Platform using the voice command-based shopping
You may use information on the products and services purposely made available on the Platform for downloading, provided that You (1) do not remove any proprietary notice language in all copies of such documents, (2) use such information only for your personal, non-commercial informational purpose and do not copy or post such information on any networked computer or broadcast it in any media, (3) make no modifications to any such information, and (4) do not make any additional representations or warranties relating to such documents.
SOME CONTENT OFFERED ON THE PLATFORM MAY NOT BE SUITABLE FOR SOME VIEWERS AND THEREFORE VIEWER DISCRETION IS ADVISED. ALSO, SOME CONTENT OFFERED ON THE PLATFORM MAY NOT BE APPROPRIATE FOR VIEWERSHIP BY CHILDREN. PARENTS AND/OR LEGAL GUARDIANS ARE ADVISED TO EXERCISE DISCRETION BEFORE ALLOWING THEIR CHILDREN AND/OR WARDS TO ACCESS CONTENT ON THE PLATFORM.
We may share personal information with our other corporate entities and affiliates. These entities and affiliates may market to you as a result of such sharing unless you explicitly opt-out.
We may disclose personal information to third parties. This disclosure may be required for us to provide you access to our Services, to comply with our legal obligations, to enforce our User Agreement, to facilitate our marketing and advertising activities, or to prevent, detect, mitigate, and investigate fraudulent or illegal activities related to our Services. We do not disclose your personal information to third parties for their marketing and advertising purposes without your explicit consent.
This Platform, all the materials and products (including but not limited to software) and services, included on or otherwise made available to You through this site are provided on "as is" and "as available" basis without any representation or warranties, express or implied except otherwise specified in writing. Without prejudice to the forgoing paragraph, Gharobaar does not warrant that:
This Platform will be constantly available, or available at all; or
The information on this Platform is complete, true, accurate or non-misleading.
Gharobaar will not be liable to You in any way or in relation to the Contents of, or use of, or otherwise in connection with, the Platform.
Gharobaar does not warrant that this site; information, Content, materials, product (including software) or services included on or otherwise made available to You through the Platform; their servers; or electronic communication sent from Us are free of viruses or other harmful components.
Nothing on Platform constitutes, or is meant to constitute, advice of any kind. All the Products sold on Platform are governed by different state laws and if Seller is unable to deliver such Products due to implications of different state laws, Seller will return or will give credit for the amount (if any) received in advance by Seller from the sale of such Product that could not be delivered to You
You will be required to enter a valid phone number while placing an order on the Platform. By registering Your phone number with us, You consent to be contacted by Us via phone calls, SMS notifications, mobile applications and/or any other electronic mode of communication in case of any order or shipment or delivery related updates. We will not use your personal information to initiate any promotional phone calls or SMS.
The listing description of the item must not be misleading and must describe actual condition of the product. If the item description does not match the actual condition of the item, you agree to refund any amounts that you may have received from the Buyer/Service Recipient. You agree not to list a single product in multiple quantities across various categories on the Platform. Gharobaar reserves the right to delete such multiple listings of the same product listed by you in various categories or any item(s)/Service(s) which Gharobaar deems unfit to be posted on their website.
While availing any of the payment method/s available on the Platform, we will not be responsible or assume any liability, whatsoever in respect of any loss or damage arising directly or indirectly to You due to:
Lack of authorization for any transaction/s, or
Exceeding the preset limit mutually agreed by You and between "Bank (s)", or
Any payment issues arising out of the transaction, or
Decline of transaction for any reason (s)
All payments made against the purchases/services on Platform by you shall be compulsorily in Indian Rupees acceptable in the Republic of India. Platform will not facilitate transaction with respect to any other form of currency with respect to the purchases made on Platform.
Before shipping / delivering your order to you, Seller/Service Provider may request you to provide supporting documents (including but not limited to Govt. issued ID and address proof) to establish the ownership of the payment instrument used by you for your purchase. This is done in the interest of providing a safe online shopping environment to Our Users.
Transactions, Transaction Price and all commercial terms such as Delivery, Dispatch of products and/or services are as per principal-to-principal bipartite contractual obligations between Buyers/ Service Recipients and Sellers/Service Providers and payment facility is merely used by the Buyer/Service Recipient and Seller/Service Provider to facilitate the completion of the Transaction. Use of the payment facility shall not render Gharobaar liable or responsible for the non-delivery, non-receipt, non-payment, damage, breach of representations and warranties, non-provision of after sales or warranty services or fraud as regards the products and /or services listed on Gharobaar's Platform.
You understand, accept and agree that the payment facility provided by Gharobaar is neither a banking nor financial service but is merely a facilitator providing an electronic, automated online electronic payment, receiving payment through Cash On Delivery, collection and remittance facility for the Transactions on the Gharobaar Platform using the existing authorized banking infrastructure and Credit Card payment gateway networks. Further, by providing Payment Facility, Gharobaar is neither acting as trustees nor acting in a fiduciary capacity with respect to the Transaction or the Transaction Price.
Payment Facility for Buyers/Service Recipients:
You, as a Buyer/Service Recipient, understand that upon initiating a Transaction You are entering into a legally binding and enforceable contract with the Seller/Service Provider to purchase the products and /or services from the Seller/Service Provider using the Payment Facility, and You shall pay the Transaction Price through Your Issuing Bank to the Seller/Service Provider using Payment Facility.
You, as a Buyer/Service Recipient, may agree with the Seller/Service Provider through electronic communication and electronic records and using the automated features as may be provided by Payment Facility on any extension / increase in the Dispatch and/or Delivery time and the Transaction shall stand amended to such extent. Any such extension / increase of Dispatch / Delivery time or subsequent novation / variation of the Transaction should be in compliance with Payment Facility Rules and Policies.
You, as a Buyer/Service Recipient, shall electronically notify Payment Facility using the appropriate Gharobaar Platform features immediately upon Delivery or non Delivery within the time period as provided in Policies. Non notification by You of Delivery or non Delivery within the time period specified in the Policies shall be construed as a deemed Delivery in respect of that Transaction. In case of Cash On Delivery transactions, Buyer/Service Recipient is not required to confirm the receipt of products or services.
You, as a Buyer/Service Recipient, shall be entitled to claim a refund of the Transaction Price (as Your sole and exclusive remedy) in case You do not receive the Delivery within the time period agreed in the Transaction or within the time period as provided in the Policies, whichever is earlier. In case you do not raise a refund claim using Platform features within the stipulated time than this would make You ineligible for a refund.
You, as a Buyer/Service Recipient, understand that the Payment Facility may not be available in full or in part for certain category of products and/or services and/or Transactions as mentioned in the Policies and hence You may not be entitled to a refund in respect of the Transactions for those products and /or services
Except for Cash On Delivery transaction, refund, if any, shall be made at the same Issuing Bank from where Transaction Price was received, or through any other method available on the Platform, as chosen by You.
For Cash On Delivery transactions, refunds, if any, will be made via electronic payment transfers.
Refund shall be made in Indian Rupees only and shall be equivalent to the Transaction Price received in Indian Rupees.
For electronics payments, refund shall be made through payment facility using NEFT / RTGS or any other online banking / electronic funds transfer system approved by Reserve Bank India (RBI).
Refunds may be supported for select banks. Where a bank is not supported for processing refunds, You will be required to share alternate bank account details with us for processing the refund.
Refund shall be conditional and shall be with recourse available to Gharobaar in case of any misuse by Buyer/Service Recipient.
We may also request you for additional documents for verification.
Refund shall be subject to Buyer/Service Recipient complying with Policies.
Gharobaar reserves the right to impose limits on the number of Transactions or Transaction Price which Gharobaar may receive from on an individual Valid Credit/Debit/ Cash Card / Valid Bank Account/ and such other infrastructure or any other financial instrument directly or indirectly through payment aggregator or through any such facility authorized by Reserve Bank of India to provide enabling support facility for collection and remittance of payment or by an individual Buyer/Service Recipient during any time period, and reserves the right to refuse to process Transactions exceeding such limit.
Gharobaar reserves the right to refuse to process Transactions by Buyers/Service Recipients with a prior history of questionable charges including without limitation breach of any agreements by Buyer/Service Recipient with Gharobaar or breach/violation of any law or any charges imposed by Issuing Bank or breach of any policy.
Gharobaar may do such checks as it deems fit before approving the receipt of Buyers/Service Recipients commitment to pay (for Cash On Delivery transactions) Transaction Price from the Buyer/Service Recipient for security or other reasons at the discretion of Gharobaar. As a result of such check if Gharobaar is not satisfied with the creditability of the Buyer/Service Recipient or genuineness of the Transaction or other reasons at its sole discretion, Gharobaar shall have the right to reject the receipt of Buyers/Service Recipients commitment to pay Transaction Price. For avoidance of doubt, it is hereby clarified that the ‘Cash on Delivery’ feature for payment, may be disabled for certain account users, at the sole discretion of Gharobaar.
Gharobaar may delay notifying the payment confirmation i.e. informing Sellers/Service Providers to Dispatch, if Gharobaar deems suspicious or for Buyers/Service Recipients conducting high transaction volumes to ensure safety of the Transaction and Transaction Price. In addition, Gharobaar may hold Transaction Price and Gharobaar may not inform Seller/Service Provider to Dispatch or remit Transaction Price to law enforcement officials (instead of refunding the same to Buyer/Service Recipient) at the request of law enforcement officials or in the event the Buyer is engaged in any form of illegal activity.
The Buyer/Service Recipient and Seller/Service Provider acknowledge that Gharobaar will not be liable for any damages, interests or claims etc. resulting from not processing a Transaction/Transaction Price or any delay in processing a Transaction/Transaction Price which is beyond control of Gharobaar.
As required by applicable law, if the Customer makes a purchase of an amount equal to or above INR 2,00,000.00, the Customer will be required to upload a scanned copy of his/her PAN card on the Platform, within 4 days of making the purchase, failing which, the purchase made by the Customer will be cancelled. The requirement to submit the PAN card arises only once and if it has been submitted once by the Customer, it need not be submitted again. The order of the Customer shall stand cancelled if there is a discrepancy between the name of the Customer and the name on the PAN Card.
Buyer/Service Recipient and Seller/Service Provider shall comply with all the applicable laws (including without limitation Foreign Exchange Management Act, 1999 and the rules made and notifications issued there under and the Exchange Control Manual as may be issued by Reserve Bank of India from time to time, Customs Act, Information and Technology Act, 2000 as amended by the Information Technology (Amendment) Act 2008, Prevention of Money Laundering Act, 2002 and the rules made there under, Foreign Contribution Regulation Act, 1976 and the rules made there under, Income Tax Act, 1961 and the rules made there under, Export Import Policy of government of India) applicable to them respectively for using Payment Facility and Gharobaar Platform.
Buyer/Service Recipient's arrangement with Issuing Bank:
All Valid Credit / Debit/ Cash Card/ and other payment instruments are processed using a Credit Card payment gateway or appropriate payment system infrastructure and the same will also be governed by the terms and conditions agreed to between the Buyer and the respective Issuing Bank and payment instrument issuing company.
All Online Bank Transfers from Valid Bank Accounts are processed using the gateway provided by the respective Issuing Bank which support Payment Facility to provide these services to the Users. All such Online Bank Transfers on Payment Facility are also governed by the terms and conditions agreed to between Buyer and the respective Issuing Bank.
Gharobaar's Replacement Guarantee seeks to assist Buyers/Service Recipients who have been defrauded by qualified Sellers/Service Providers on the Platform. The return policy period (Gharobaar's Replacement Guarantee) depends on the product/Service category and the Seller/Service Provider. Kindly refer to the return policy over the website. If at the time of delivery and/or within the applicable return policy period, if any defect is found, then the buyer of the product(s) can ask for replacement of the product(s) from the seller subject to Seller bearing all logistics costs and the following terms and conditions
Notify Platform of any defects in the product(s) at the time of delivery of the product(s) and/or within the applicable return policy period and the same product(s) will be replaced in return of the defective product(s).
Replacement can be for the entire product(s) or part(s) of the product subject to availability of the same with the seller.
Following products shall not be eligible for return or replacement:
a. Damages due to misuse of product;
b. Incidental damage due to malfunctioning of product;
c. Any consumable item which has been used/installed;
d. Products with tampered or missing serial/UPC numbers;
e. Digital products/services (Flyte music downloads)f. Any damage/defect which are not covered under the manufacturer's warranty
g. Any product that is returned without all original packaging and accessories, including the box, manufacturer's packaging if any, and all other items originally included with the product/s delivered;
h. Jewellery which is 'made to order' on customer's request
On Clothing and Footwear, qualified sellers accept 2-day exchange subject to the following conditions:
Clothes and footwear are not used (other than for trial), altered, washed, soiled or damaged in any way.
Original tags and packaging should be intact. For items that come in branded packaging, the box should be undamaged.
Returns are not applicable for 'Made to order' products, Which may or may not be custom made in accordance with the specifications proposed by the buyer.
Damaged or defective or 'Not as described' products in Lifestyle category (includes clothing, footwear, etc.) are meanwhile covered by the 2 Day Replacement Guarantee
If Gharobaar has any suspicion or knowledge that any of its Buyers/ Service Recipients and Sellers/Service Providers are involved in any activity that is intended to provide claims or information that is false or not genuine, Gharobaar may also, while reserving its rights to initiate civil and/or criminal proceedings against such member Buyers/ Service Recipients and Sellers/Service Providers, at its sole discretion, suspend, block, restrict, cancel the Display Name of such Buyers/ Service Recipients and Sellers/Service Providers and/or disqualify that user and any related users from availing protection through this program. Customers who have been blocked for any suspicious or fraudulent activity on Gharobaar will not be allowed to return their products.
Gharobaar reserves its right to initiate civil and/or criminal proceedings against a user who, files a invalid and/or false claims or provides false, incomplete, or misleading information. In addition to the legal proceedings as aforesaid, Gharobaar may at its sole discretion suspend, block, restrict, cancel the Display Name [and its related Display Names] of such user and/or disqualify that user and any related users from availing protection through this program. Any person who, knowingly and with intent to injure, defraud or deceive, files a Fraudulent Complaint containing false, incomplete, or misleading information may be guilty of a criminal offence and will be prosecuted to the fullest extent of the law.
Please note that payment can be made only in India Rupees and all the above payment instruments must have been issued by entities operating in India and subject to Indian regulations.
Jurisdictional Issues/Sale in India Only
Unless otherwise specified, the products/services on the Platform is presented solely for the purpose of sale in India. Gharobaar make no representation that products/services in the Platform are appropriate or available for use in other locations/Countries other than India. Those who choose to access this site from other locations/Countries other than India do so on their own initiative and Gharobaar is not responsible for supply of products/refund for the products ordered from other locations/Countries other than India, compliance with local laws, if and to the extent local laws are applicable.
Trademark, Copyright and Restriction
This site is controlled and operated by Gharobaar and products/services are sold by respective Sellers/Service Providers. All material on this site, including images, illustrations, audio clips, and video clips, are protected by copyrights, trademarks, and other intellectual property rights. Material on Platform is solely for Your personal, non-commercial use. You must not copy, reproduce, republish, upload, post, transmit or distribute such material in any way, including by email or other electronic means and whether directly or indirectly and You must not assist any other person to do so. Without the prior written consent of the owner, modification of the materials, use of the materials on any other Platform or networked computer environment or use of the materials for any purpose other than personal, non-commercial use is a violation of the copyrights, trademarks and other proprietary rights, and is prohibited. Any use for which You receive any remuneration, whether in money or otherwise, is a commercial use for the purposes of this clause.
Gharobaar respects the intellectual property of others. In case You feel that Your Trademark has been infringed, You can write to Gharobaar at [email protected]
At Gharobaar, we do not warrant that Product/Service description or other content of this Platform is accurate, complete, reliable, current, or error-free and assumes no liability in this regard.
Limitation of Liability
Gharobaar prohibits the use of language that is racist, hateful, sexual or obscene in nature in a public area.
This policy extends to text within listings, on Seller/Service Provider pages and all other areas of the site that another User may view. If the profane words are part of a title for the item being sold, we allow Sellers/Service Providers to 'blur' out the bulk of the offending word with asterisks (i.e., s*** or f***).
Please report any violations of this policy to the correct area for review:
Report offensive Display Names
Report offensive language in a listing or otherwise
If a feedback comment; or any communication made between Users on the Platform; or email communication between Users in relation to transactions conducted on Platform contain profanity, please review Our feedback removal policy and submit a request for action/removal.
Disciplinary action may result in the indefinite suspension of a User's account, temporary suspension, or a formal warning.
Gharobaar will consider the circumstances of an alleged policy violation and the user's trading records before taking action.
Violations of this policy may result in a range of actions, including:
Limits placed on account privileges;
Loss of special status;
Gharobaar shall have the right to delete a product review posted by the customer at its sole discretion, if it is of the opinion that the review contains offensive language as stated above. Further, if Gharobaar is of the opinion that the review unfairly either: (i) causes disadvantage to a product; or (ii) increases the popularity of the product, Gharobaar shall have the right to delete the customer review. Gharobaar shall also, at its sole discretion have the right to blacklist the customer from posting any further customer reviews.
Private communication, including email correspondence, is not regulated by Gharobaar. Gharobaar encourages its Users to be professional, courteous and respectful when communicating by email.
However, Gharobaar will investigate and can take action on certain types of unwanted emails that violate Gharobaar policies.
Threats of Bodily Harm - Gharobaar does not permit Users to send explicit threats of bodily harm.
Misuse of Gharobaar System - Gharobaar allows Users to facilitate transactions through the Gharobaar system, but will investigate any misuse of this service.
Spoof (Fake) email - Gharobaar will never ask you to provide sensitive information through email. In case you receive any spoof (fake) email, you are requested to report the same to Us through 'Contact Us' tab.
Offers to Buy or Sell Outside of Gharobaar - Gharobaar prohibits email offers to buy or sell listed products outside of the Gharobaar Platform. Offers of this nature are a potential fraud risk for both Buyers and Sellers.
Gharobaar policy prohibits user-to-user threats of physical harm via any method including, phone, email and on Our public message boards.
Violations of this policy may result in a range of actions, including:
Limits on account privileges
Cancellation of listings
Loss of special status
Disputes (Resolutions) Policy
Generally, transactions are conducted smoothly on Gharobaar. However there may be some cases where both the Buyers and Sellers may face issues. At Gharobaar, we have a Dispute Resolution process in order to resolve disputes between Buyers and Sellers.
What is a 'dispute'?
A 'Dispute' can be defined as a disagreement between a Buyer/Service Recipient and a Seller/Service Provider in connection with a transaction on the Platform.
How does a 'dispute' occur in the Marketplace?
Disputes are filed as a result of a disagreement between the Buyer/Service Recipient and the Seller/Service Provider. Disputes arise out of an issue that is raised by either party not being completely satisfied with the resolution of their complaint/issue.
It is important that before a Buyer/Service Recipient or Seller/Service Provider raises a dispute, they should attempt to solve the issue. Please note that whenever a Buyer/Service Recipient raises a dispute, the Seller/Service Provider's payment for that order is put on hold immediately until the issue is resolved.
How is a 'dispute' created?
Whenever there is a disagreement, the Buyer/Service Recipient can write to [email protected], while the Seller/Service Provider can write to [email protected], in order to raise a dispute. Disputes can be raised at a particular transaction level.
What are the various types of 'disputes'?
Following are the indicative examples of potential disputes:
For Food Products:
Issue related to quality of product
Issue related to packaging
Issue related to quantity of product
For Non Food Products:
Display image different from product delivered
Product description varies from actual
Size or Dimensions of the Product
Damaged/Defective Product Received
Service provided did not show up.
Service provider did not comply with Appointment time.
Service provider had some infrastructural issue
Unprofessional Behaviour of service provider.
In case the Seller/Service Provider rejects the return request of the Buyer/Service Recipient, and Buyer/Service Recipient raises a dispute, then Gharobaar will try to mediate and resolve the dispute between both the parties. If the dispute is resolved in favour of the Buyer/Service Recipient, a refund is provided once the product is returned to the Seller. If the dispute is settled in favour of the Seller/Service Provider, Buyer is not entitled to any refund. Gharobaar will investigate and pass the decision over the dispute at its sole discretion which will be considered final and binding on the both Buyers/ Service Recipients and Sellers/Service Providers.
We currently deliver across India, and have tied up with a reliable logistics partner that ensures reliable delivery of non-perishable items across cities.
For perishable goods, we have another logistics partner that will pick your products from the seller and hand deliver it to you (This service is currently available only within Delhi-NCR). We try our very best to ensure that there are no delays in shipments, but sometimes it's beyond our control.
For non-perishable items delivered Pan-India
Shipping charges would depend on the order value from one single seller, and whether or not the seller offers free shipping on the products.
For all products that are not offered for free shipping by the sellers, the shipping charges would be as follows:
For perishable items delivery in Delhi-NCR
In case your shipment is delayed, please send us an email on [email protected] with your order number.
In the unfortunate scenario that your shipment has been misplaced or lost enroute, we can either resend the order to you (if the same products are still in stock), or issue a credit note to you, or reimburse the amount completely to you.
Kindly ensure that while taking delivery, the package is not tampered with. In case you feel anything is amiss, kindly mention it on the Proof of Delivery given to the courier company. This would help us in providing quick resolutions in case of any dispute.
*Plus applicable taxes